At Realty Excellence, we believe in Giving Every Day People more than Every Day Service.  

Every person that has a dealing with our office is valuable to us and as tenants, you are an integral part of what allows us to offer a service to our Landlords.  We do not lose sight of this fact and commit to you the same service we would give them.  You too deserve timely responses to enquiries, respect and representation to allow you the safe and quiet enjoyment of your home and an assurance that you, your landlord and ourselves uphold all our legislated requirements.  

You deserve nothing but ... Realty Excellence.

Tenant Information

At Realty Excellence, we care for our tenants. We recognise that without you, we have no business. For this reason it is more important than ever that we value, respect and care for your needs. We don’t want you to feel as outsiders, but part of our business. We understand that you deserve our immediate attention with requests and deserve to be greeted with a friendly courteous smile at all times.
 
You deserve for us …
 
-  To present to you well maintained and clean properties
-  To process tenancy applications within 48 hours
-  To clearly explain your rights and obligations at the commencement of the tenancy
-  To prepare all documentation in accordance with the Residential Tenancies Act
-  To prepare a detailed condition report and inventory list if applicable
-  To collect a full rental bond prior to the tenant receiving the keys
-  To respond to your telephone calls within 24 hours
-  To respond to fax and email requests within 48 hours
-  To attend to complaints promptly and to listen and understand both sides point of view
-  To attend to maintenance promptly in accordance with priority
-  To keep all appointments and turn up on time (extreme circumstances prevailing)
-  To carry out regular property inspections and forward a detailed report to our lessor
-  To protect your privacy in accordance with legislation requirements
-  To ensure that you have quiet enjoyment of your home
-  To provide you with a quality service based on honesty, integrity and professionalism
-  To not make excuses but provide solutions
 
WE WANT TO DELIGHT YOU WITH OUR SERVICE

Realty Excellence ... Giving Every Day People more than Every Day Service

If you are unable to find the form that you need attached below, please do not hesitate to be in touch with our Property Management Team by phone on (07) 5476 7675, by fax on (07) 5476 7673, by post at 1/100 Burnett Street, Buderim  QLD  4556 or by email at rentals@realtyexcellence.com.au
RENTING A HOME BOOKLET (RTA PUBLICATION)
20100603164313_17a-final.pdf 17a-final.pdf
TENANT APPLICATION FORM
20100624134651_F 001 Application for Tenancy.pdf F 001 Application for Tenancy.pdf
TENANT REGISTER
If you would like us to let you know when new rentals become available, please fill in the attached form and return it to our office by email to rentals@realtyexcellence.com.au by fax to (07) 5476 7673 or by post to The Property Management Team, 1/100 Burnett St, Buderim QLD 4556
20100603163946_F 014 Tenant Register - Looking for a property.pdf F 014 Tenant Register - Looking for a property.pdf
MAINTENANCE REQUEST FORM
If there is a maintenance issue at the property you are renting through our agency, please fill in the attached form and return it to our office by email to rentals@realtyexcellence.com.au by fax to (07) 5476 7673 or by post to The Property Management Team, 1/100 Burnett St, Buderim QLD 4556
20100603163745_F 024A Tenant Maintenance Request Form.pdf F 024A Tenant Maintenance Request Form.pdf

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